we have bought from here several times most of which without incident and that's to be fair, However the last round of thousands of dollars I have just spent has been lack lack luster to say the least. They delivered the wrong stuff to us first of all and then tried to do it again a few weeks later (when we were supposed to be getting our chairs) That were not on the truck. We have gotten the run around with ties and availability for the past few weeks. I don't like my money being in a product I don't have nor have a clear answer as to when i'm going to get it... I paid for it GET IT TO ME.
Very poor customer service. Delivery people were careless and damaged two pieces of furniture - put a big scratch in my book shelf with the blade he was using to cut the packaging then told me it wasn’t a big deal and colored it in with a furniture pen. Then it looks like they put a knee or a foot through the back of the hutch on a desk set....still being given the run around. Nobody is able to help get it replaced or repaired and I purchased and completely paid for everything in the beginning of November. I’m surprised there wasn’t more damage because they just let the other parts drop to the floor, instead of placing them down, like any sensible person would. I think the furniture pricing is fair with reasonable quality, but it’s worth it to pay more, get your things on time and be treated with some courtesy and respect. This whole experience has been very disappointing and I would not recommend this company based on delivery and customer service. Although I am in need of more furniture I will probably look elsewhere.
just got my brand new furniture set from value city in canton and they had st. clairesville deliver it today , well 10 min. after the delivery guys left i checked out my coffe table and it doesnt work. It is one of those that you open up and slide the top and pull out the middle portion for a table to eat on, i called them and i hav had nothing but a run around and no tech can come out till next week sometime to look at it.. all i wanted was am new coffee table and they cant do that , i spent 3,300. and i got damaged goods.. wow.. great business!! you better bet im calling this in to the BBB. never again do i buy anything from there ever!!!
I would post a zero star of I could ! I purchased a bedroom suite , and sectional couch from them 3 years ago . now I'm having problems with the couch frame breaking , and the bed frame cracking in half! Of course the warranty I purchased doesn't cover any of the issues I am experiencing , so I've wasted my money , and have broken furniture that I have to buy new now ! Don't waste your money on crappy furniture that the company doesn't stand behind ! The customer service from the warranty department was disgraceful !
Bought several things here over the years. Always have been happy about decent things at good prices. Yesterday, the customer service went above and beyond. I bought a dining piece in clearance and when they brought it to me, they said it had a crack worse than they thought and gave me options. I chose to wait and have it fixed. It was fixed in 15 minutes and the repair quality was unbelievable. Solid job with screws and even varnished! I feel like I got a regular piece and clearance pricing! My husband was happy too. Thank you for your kindness and honesty.
Value City Furniture is a US Furniture Store based in North Canton, Ohio. Value City Furniture is located at 5577 Dressler Rd NW, North Canton, OH 44720, USA.
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